Shipping policy
Shipping Policy
Thank you for shopping with 2S Kreations. Each order is carefully prepared and packaged before shipment. Please review our shipping information below.
Order Processing
Orders are typically processed within 3–5 business days after your order is placed.
Business days do not include weekends or holidays. During holidays, sales, new product launches, or periods of high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
Shipping Rates & Delivery
Available shipping methods, rates, and estimated delivery times are displayed at checkout based on your order and delivery location.
Please note that processing time and carrier transit time are separate. Once a package has been transferred to the shipping carrier, delivery times may be affected by weather, holidays, carrier delays, or other circumstances outside of our control.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact us as soon as possible at 2skreations2020@gmail.com. We will do our best to make corrections before the order ships, but changes cannot be guaranteed once an order has been processed or shipped.
Tracking
When tracking is available, tracking information will be provided after your order ships. Please allow time for the carrier’s tracking system to update.
Lost, Delayed, or Missing Packages
If your tracking information shows that your package is delayed or has not arrived as expected, please check the tracking information provided by the shipping carrier.
If you need additional assistance, contact us at 2skreations2020@gmail.com with your order number and we will do our best to assist you.
Damaged Orders
If your order arrives damaged, please contact us as soon as possible at 2skreations2020@gmail.com. Include your order number and photos of the damaged product and packaging when possible so we can review the issue.
Returned Packages
If a package is returned to us because of an incorrect or incomplete address, unsuccessful delivery, or other delivery issue, please contact us. Additional shipping charges may apply if the order needs to be shipped again.
Questions
If you have questions about your order or shipping, please contact:
2S Kreations
2skreations2020@gmail.com